Docebo is redefining the way enterprises leverage technology to create and manage content, deliver training, and understand the business impact of their learning experiences. With Docebo’s multi-product, AI-powered learning suite, over 2800+ enterprises around the world are equipped to tackle any learning challenge.
We work collaboratively across offices in North America, EMEA, and Australia in an environment that is engaging and fast-paced.

As a Cloud Operations and Support (CO&S) Engineer, you’ll help manage the operational health of the Docebo learning platform, solving critical customer-facing issues by orchestrating the broader response of the Docebo product organization. You will be part of a globally deployed CO&S team that is highly skilled in handling urgent customer issues, quickly diagnosing technical operational and/or product issues, and orchestrating the right response to mitigate and resolve problems. In depth knowledge of how the Docebo platform is built and works (at the architectural and code level) is essential, as well as the ability to work and coordinate across multiple organizations (Support, Product, etc.).
This position involves scheduled work times, including limited shifts on weekend days.

Responsibilities

• Manage Docebo infrastructure
• Monitor metrics and develop ways to improve observability
• Diagnose & troubleshoot service incidents & outages, with the capability to do urgent code fixes when needed on the various application services
• Day by day operations to maintain and evolve the Docebo multi-tenant infrastructure
• Build and maintain effective working relationships with colleagues, technical staff and customers to identify issues and opportunities
• Work with tickets opened by the internal support team, incidents, problems and system changes
• Keep your eyes and ears open for ways we can further streamline our development process
• Perform periodic on-call duty maintaining the availability and performance of Docebo Platform

Requirements

• Previous experience with infrastructure management and operations
• Good working knowledge of Linux and Docker and familiar with LAMP stack
• Experience with Cloud Amazon AWS
• Experience with Bash or Python scripting
• Experience with web application development using PHP or Javascript/Node
• Experience with CI/CD tools such as Gitlab CI
• Experience with Cloud services such as Amazon AWS
• Familiar with application performance monitoring tools like Datadog, New Relic
• Familiar with Docker orchestrators such as Amazon ECS or Kubernetes
• Familiar with Git
• Ability to solve issues with clear methods while knowing when to take intuitive leaps

Benefits & Perks

• Inclusive and flexible work environment
• Generous Vacation Policy, plus 2 extra floating holidays to use for religious or cultural events that matter to you
• Employee Share Purchase Plan
• Career progression/internal mobility opportunities
• Three employee resource groups to get involved with (the Docebo Women's Alliance, PRIDE, and Green Ambassadors)