{"id":11952,"date":"2020-11-05T10:37:44","date_gmt":"2020-11-05T09:37:44","guid":{"rendered":"https:\/\/www.codemotion.com\/magazine\/?p=11952"},"modified":"2021-12-23T10:55:51","modified_gmt":"2021-12-23T09:55:51","slug":"tech-community-manager-soft-skills","status":"publish","type":"post","link":"https:\/\/www.codemotion.com\/magazine\/community-management\/tech-community-manager-soft-skills\/","title":{"rendered":"6 Soft Skills Every Tech Community Manager Should Have to Succeed"},"content":{"rendered":"\t\t\t\t
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\n\t\t\t\t\t\t\tTable Of Contents\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t
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  1. Knowledge Of Your Niche<\/a>
  2. A critical Community Manager Soft Skill: Communication<\/a>
  3. The Ability To Delegate<\/a>
  4. A Willingness To Listen<\/a>
  5. The Right Attitude in Community Management<\/a>
  6. Direction<\/a>
  7. Additional Community Manager Soft Skills<\/a>
  8. Summing up: Critical Soft Skills for Community Management<\/a><\/ol>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\n\n\n

    To be an effective tech community manager<\/span><\/strong> you need to be more than just knowledgeable about your niche, you need soft skills<\/span><\/strong> and hard skills<\/span> and the ability<\/span> to use them all at the right time.<\/p>\n\n\n\n

    A community manager<\/span> is tasked with building the online<\/span> community<\/span><\/strong>, that means creating content<\/a> that invites responses, modulating posts, encouraging community<\/span> members to become active supporters<\/span>, maintaining your knowledge level<\/span>, overseeing online<\/span> systems, and communicating effectively.<\/p>\n\n\n\n

    It\u2019s not an exhaustive list but should certainly give you an idea of how diverse the role<\/span> of a tech<\/span> CM<\/span> is. You need these 6 critical soft skills<\/span><\/strong> to successfully complete this task on a daily basis, especially as you\u2019re probably doing this in your own time.<\/p>\n\n\n\n

    Knowledge Of Your Niche<\/h2>\n\n\n\n

    It almost goes without saying that you need to understand the niche<\/span> you\u2019re presiding over<\/strong>. Of course, you\u2019re probably already passionate about your niche<\/span>, in this instance it\u2019s usually an extension of your chosen career.<\/p>\n\n\n\n

    But passion isn\u2019t enough. You need to have a thirst for knowledge<\/span> that is fed by surrounding yourself with your chosen subject. That means virtually living and breathing your subject matter. It should feel fun to learn more about it. This will make it enjoyable creating the content<\/span> needed as a community<\/span> manager<\/span>.<\/p>\n\n\n\n

    Your community<\/span> will help you<\/strong> to stay at the top of your game but it\u2019s your passion for the niche<\/span> that will drive your knowledge<\/span> and ensure you become recognized as an expert<\/span> in your field.<\/p>\n\n\n\n

    That\u2019s essential if you wish to develop a good reputation<\/span><\/strong> for your online community<\/span> and your position as a tech manager<\/span>.<\/p>\n\n\n\n

    However, you shouldn\u2019t assume your online community<\/span> will be enough. It\u2019s important to keep aware of general developments in the field and anything that relates to your niche. Create<\/span> a habit of learning and you\u2019ll find it much easier to stay at the top of your game.  <\/p>\n\n\n\n

    A critical Community Manager Soft Skill: Communication<\/h2>\n\n\n\n
    \"Community<\/figure><\/div>\n\n\n\n

    Knowledge<\/span> is essential<\/strong> to become a recognized and respected name in your chosen niche. It will open doors for you in the future. In fact, what started as a part-time home project<\/span> can end up leading to a full-time<\/span> role<\/span>, with financial backing.<\/p>\n\n\n\n

    But, this level of knowledge<\/span> is no good unless you\u2019re able to communicate about it<\/strong>. Of course, communication<\/span> is critical in most roles<\/span> but, as a community manager, looking after a community<\/span> in your own time can be particularly challenging.<\/p>\n\n\n\n

    In this instance, communication<\/span> is rarely done face to face. Most of the time, you\u2019ll be posting content and calls to action in a bid to get responses from your community<\/span>. But, you also need to be ready to respond to queries. Being polite and providing speedy responses is important if you want your community<\/span> to grow. <\/p>\n\n\n\n

    In addition, you\u2019ll need to speak to other communities<\/span><\/strong>, sharing interests, and looking for opportunities<\/span> to boost your own following. It\u2019s also possible that you have delegated some of your workloads and need to communicate with those that are helping you.<\/p>\n\n\n\n

    An awareness<\/strong> and presence on social media<\/a> are obligatory if you want to communicate effectively. You also need to have a video and instant messaging option that ensures you are reachable to your members<\/span>.<\/p>\n\n\n\n

    Alongside this, you should have a presence on social<\/span> media<\/span> that allows you to connect with the larger community<\/span><\/strong> that your niche<\/span> belongs to.  <\/p>\n\n\n\n

    Communicating<\/span> properly is essential to your success but its time-consuming and easy to overlook. The real skill<\/span> of communicating<\/span> is in being prepared to talk to others and always remembering that you\u2019re a community manager<\/span> representing a community<\/span>, being civil and professional is essential.<\/p>\n\n\n\n

    Don\u2019t forget, the more open you are the easier you\u2019ll find it to get the right results<\/strong>.<\/p>\n\n\n\n

    The Ability To Delegate<\/h2>\n\n\n\n

    A good tech manager<\/span> recognizes that, despite extensive knowledge<\/span>, they are not necessarily the best in every possible way. Gaining assistance to deal with modulating, content<\/span> creating<\/span>, member subscriptions, and a host of other items ensures your time is free to direct the community<\/span> and protect its place as the number one resource for a given niche.<\/p>\n\n\n\n

    Delegating successfully<\/strong> means that you need to be decisive and trust the people you\u2019re developing too. In many cases, this is members<\/span> of the forum that want to do more. The good thing about using members<\/span> of the forums is they already have the interest and passion for the subject.<\/p>\n\n\n\n

    Being decisive means evaluating the potential options for any given scenario and making a decision that you think will be in the best interests of the community<\/span>. While it\u2019s fine to seek advice on this, the final decision is yours and you need to be able to make it.<\/p>\n\n\n\n

    Once made, you need to trust your team<\/span><\/strong> to take care of it for you. There is no point delegating something and then watching over the individual like a hawk. You must trust your own judgment, you\u2019ve chosen someone to handle a specific element, let them do so.  <\/p>\n\n\n\n

    A Willingness To Listen<\/h2>\n\n\n\n
    \"Community<\/figure><\/div>\n\n\n\n

    You may have started the online<\/span> community<\/span> and invested hours into building it into something special. But, you are the community manager<\/span>, it\u2019s nothing without its members<\/span><\/strong>.<\/p>\n\n\n\n

    In order to ensure they are happy and the community<\/span> is moving in the right direction, you need to be confident that you\u2019re hearing what they are saying. <\/p>\n\n\n\n

    While the listening<\/span> is usually done electronically, this doesn\u2019t make it any less important. When someone has an issue to raise, have the patience to listen to their issue and the empathy to put yourself in their shoes. <\/p>\n\n\n\n

    At the least, you\u2019ll stand a chance of keeping your community<\/span> member happy because you listened. You may even realize what the problem is and create a solution to the issue.<\/p>\n\n\n\n

    This should be evident in your responses, never just say \u2018I agree,<\/strong>\u2019 or something similar. Consider their comment and deliver a well laid-out response that is thoughtful, insightful, and acknowledges the effort they\u2019ve made to bring up the issue. <\/p>\n\n\n\n

    As well as impressing the member<\/span> with your response, you\u2019re likely to impress the rest of the community<\/span>. That has to be a good thing when you\u2019re looking to convert community<\/span> members into active supporters<\/span>.  <\/p>\n\n\n\n

    Being able to listen<\/strong> also means you\u2019ll be aware of new opportunities<\/span> for your members<\/span> and the community<\/span>.<\/p>\n\n\n\n

    The Right Attitude in Community Management<\/h2>\n\n\n\n

    They say curiosity<\/span> killed the cat but a healthy dose of curiosity<\/span> is essential if you want to stay abreast of the latest developments<\/strong>. It\u2019s curiosity<\/span> that will force you to talk to strangers, interact<\/span> with community<\/span> members, and seize opportunities<\/span>, no matter how scary they may seem. Being curious<\/span> means your knowledge<\/span> can develop and grow, improving the community<\/span> you can offer to others.<\/p>\n\n\n\n

    But, the right attitude is not just about curiosity<\/span><\/strong>. You also need the creativity<\/span><\/strong> to put new ideas into action. A big part of being a tech manager<\/span> is knowing where the current limits are and the potential to push these limits in creative<\/span> and interesting ways. It\u2019s what will separate your community from others.<\/p>\n\n\n\n

    You\u2019ll also need to have plenty of motivation<\/strong>. In most cases, this type of role is done because you have a passion for a specific subject. That means you\u2019re performing the role for free and using your own time to keep the community going. That can consume all your spare time and even be exhausting. You\u2019ll need the motivation to keep doing it. Consider what interests you o much about the niche and what you think you may get out of it. This will help you to decide if you have the motivation required to consistently update, monitor, and manage your site. After all, consistency is key to retaining members and you need the motivation to ensure your consistency is maintained.  <\/p>\n\n\n\n

    You should also be able to motivate others<\/strong>. Your assistance will need help periodically to ensure they are driving the community forward in the right way. Inspiring them with your motivation will help to keep them motivated. <\/p>\n\n\n\n

    Direction<\/h2>\n\n\n\n

    Finally, every tech manager is responsible for the direction the community is going in<\/strong>. Only you know if your aim is to become the most knowledgeable resource on the web or to move into business development and even try to make money from your community. Either aim or anything else in between is acceptable. But, you need to know what direction you\u2019re planning on taking the business in. Without direction, the community is likely to flounder.<\/p>\n\n\n\n

    Then, you\u2019ll see members slowly starting to disappear and it\u2019s a lot harder to get them back once they\u2019ve left.<\/p>\n\n\n\n

    Along with this, knowing the direction you want your community to go in means you\u2019ll be more effective at public relations<\/span><\/strong>, especially if negotiation is necessary to secure the necessary aid. It will also allow you to set definable goals. These will give you targets to hit, effectively allowing you to reduce a large goal into small manageable ones. <\/p>\n\n\n\n

    Additional Community Manager Soft Skills<\/h2>\n\n\n\n

    The skills list is not exhaustive as some skills must be present or discovered to support a specific niche. As a tech community manager with a passion for the specific technologies<\/strong>, coding languages, or frameworks, you won\u2019t have an issue improving your skillset. It is for the greater good.<\/p>\n\n\n\n

    It is almost inevitable that a community tech manager will need to resolve a conflict<\/strong> at some point. In many cases, the conflicts arise between members arguing over a specific point. As a tech manager, you\u2019ll need the ability to step into the issue and resolve it. It\u2019s highly likely that you\u2019ll have to get those involved to agree to disagree. Developing the right approach will help to keep both members happy, without either feeling like they\u2019ve given unnecessary ground. As a tech manager, this can be one of the most challenging aspects, a wrong move could cost you hundreds of members!<\/p>\n\n\n\n

    You will also need to sharpen your time management<\/span> skills<\/strong>. The better known your community becomes the more time you\u2019ll need to spend monitoring it and managing it. The only way to do this successfully is with good time management. There are a number of apps<\/span><\/a> designed to help you manage your time successfully.<\/p>\n\n\n\n

    Learning to manage time while ensuring you\u2019re adaptable to the changing needs of your chosen niche will help you to stay adaptable. That\u2019s essential if you\u2019re going to identify requirements for your online community<\/strong> today and in the future. The best way to stay ahead of the competition is to monitor the latest developments and react to them. This effectively prepares you for the future, especially if you\u2019re constantly thinking about where your community will be in 3-5 years.<\/p>\n\n\n\n

    Summing up: Critical Soft Skills for Community Management<\/mark><\/h2>\n\n\n\n

    A good tech community manager will develop their critical skills daily<\/strong>. A little practice will go a long way and will be noticeable to your members. You don\u2019t need to be the perfect tech manager on day one, but you do need the willingness to grow and transform until you become one.<\/p>\n\n\n\n

    The good news is that it is possible to acquire new skills<\/strong> in order to improve your abilities as a tech manager and ensure your community has a future. Technology moves at an incredible pace, you need to be aware of which parts are likely to affect you and which can be used to improve your reputation and the standing of your community.<\/p>\n\n\n\n

    Of course, all tech community managers should remember the importance of the right platforms<\/strong> working with them. Choosing the right one is going to help you make the most of the time you have available. This is where Codemotion<\/a><\/span> can help.<\/p>\n\n\n\n

    We have a free toolset for developers and community managers<\/strong> which is constantly being improved and helps you to build communities and arrange events. Feel free to check this guide<\/a> to our platform to learn more about what we can help you achieve. And remember, we do it for free.<\/p>\n\n\n\n

    Of course, there are other tools<\/a> that can help but this one is free and effective. What Codemotion has that other tools do not have is the people behind: developers who devoted their experience and passion for tech communities and technology to build a free platform made for their peers, that could help each and every one of us build a thriving community and meet new people with different backgrounds and expertise. <\/p>\n\n\n\n\n\n\n","protected":false},"excerpt":{"rendered":"

    To be an effective tech community manager you need to be more than just knowledgeable about your niche, you need soft skills and hard skills and the ability to use them all at the right time. 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