{"id":35858,"date":"2026-05-19T12:05:05","date_gmt":"2026-05-19T10:05:05","guid":{"rendered":"https:\/\/www.codemotion.com\/magazine\/?p=35858"},"modified":"2026-05-19T12:05:07","modified_gmt":"2026-05-19T10:05:07","slug":"if-hope-is-your-strategy-youre-doing-on-call-wrong","status":"publish","type":"post","link":"https:\/\/www.codemotion.com\/magazine\/backend\/software-architecture\/if-hope-is-your-strategy-youre-doing-on-call-wrong\/","title":{"rendered":"If Hope is Your Strategy, You\u2019re Doing On-Call Wrong"},"content":{"rendered":"\n<p><strong>Codemotion Madrid 2026<\/strong> is fine-tuning every detail to welcome a new edition packed with knowledge, business opportunities, and networking. Among the wide range of topics ahead, <strong>DevOps <\/strong>will play a key role at a time when, although everything moves at breakneck speed, security and stability remain non-negotiable.<\/p>\n\n\n\n<p>In the talk <strong>\u201cIf Hope is Your Strategy, You\u2019re Doing On-Call Wrong\u201d<\/strong>,<a href=\"https:\/\/www.linkedin.com\/in\/amorimsergio\/?locale=es\"> S\u00e9rgio Amorim<\/a>, Lead Software Engineer &amp; DevOps Platform at Revolut, will explain how they\u2019ve built a world-class culture where proactive monitoring identifies threats before they ever reach the user.<\/p>\n\n\n\n<p>You\u2019ll discover <strong>how to manage high-pressure incidents with elite precision <\/strong>and build resilient systems that thrive under the weight of 50 million users.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-talk-context\">Talk context<\/h2>\n\n\n\n<p>3 AM, Madrid. The harshest cold of winter bites without mercy. An engineer is on call in the comfort of their warm home, expecting\u2014like most nights\u2014that nothing will happen. And yet, on that one day we all hope never comes, it arrives without warning. A P0 alert lights up the phone screen with a chill no thermometer could measure. Fear.<\/p>\n\n\n\n<p>Though it may sound somewhat Hollywood-esque, this scenario is not far from reality. Engineering teams operating at global scale live daily with the silent pressure of keeping critical systems running, knowing that millions of people rely on them to manage their information\u2014or even more importantly, their money.<\/p>\n\n\n\n<p>And if there\u2019s one sector where all of this becomes especially critical, it\u2019s finance. Here, there is no room for error. No room for improvisation\u2014let alone hope. And yet, many platforms are still built on a fragile layer of blind trust and reactive patching, hoping nothing fails at the worst possible moment.<\/p>\n\n\n\n<p>At the scale and speed at which major players operate today, this approach simply doesn\u2019t provide the confidence and guarantees that users demand\u2014or that engineering teams themselves deserve.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-reactivo-gt-proactivo-gt-paz-mental\">Reactivo -&gt; Proactivo -&gt; Paz mental<\/h3>\n\n\n\n<p>With the goal of letting those responsible for keeping infrastructure running finally rest\u2014and sleep soundly\u2014more and more companies are embracing a shift in mindset: moving from firefighting to fire prevention.<\/p>\n\n\n\n<p>Proactive monitoring, well-defined runbooks, and intelligent alerting systems are no longer a luxury; they\u2019ve become the only responsible way to operate when the volume of users, transactions, and critical dependencies leaves no room for ambiguity.<\/p>\n\n\n\n<p>Over the years, it has become clear that the only way to reach this kind of operational nirvana is by designing infrastructures capable of anticipating failure before it happens, absorbing pressure without breaking, and recovering on their own.<\/p>\n\n\n\n<p>Infrastructures that don\u2019t rely on luck, but on engineering, discipline, and operational intelligence. Systems built from the ground up to fail gracefully, scale without drama, and alert with enough precision that no engineer has to guess what\u2019s happening at 3 AM.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-talk\">The talk<\/h2>\n\n\n\n<p>That is exactly the model that <strong>S\u00e9rgio Amorim helped build and scale at Revolu<\/strong>t, one of the most demanding and fastest-growing fintech companies in the world.<\/p>\n\n\n\n<p>From his position as Lead Software Engineer &amp; DevOps Platform, S\u00e9rgio was actively involved in the transformation of a platform that today serves more than <strong>70 million users worldwide<\/strong>, evolving its on-call practices from reactivity toward an operations culture where alerts arrive before failures occur.<\/p>\n\n\n\n<p>In the talk \u201c<strong>If Hope is Your Strategy, You\u2019re Doing On-Call Wrong,\u201d<\/strong> he revealed the frameworks they used to manage a global financial technology powerhouse with \u201czero stress.\u201d Attendees were invited to learn how to shift from a \u201cbuild and hope\u201d mindset to one of full accountability and operational excellence.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">The speaker: S\u00e9rgio Amorim, Lead Software Engineer &amp; DevOps Platform at Revolut.<\/h3>\n\n\n\n<p>A software engineer with 20 years of experience in the information technology industry, he currently leads the Developer Experience and DevOps Platform Observability teams at Revolut. He is guided by the principle of making life easier for his customers, both internal and external, so they can achieve extraordinary things. At Revolut, this means creating a seamless and efficient workflow that enables engineers to build and manage their products effectively.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Codemotion Madrid 2026 is fine-tuning every detail to welcome a new edition packed with knowledge, business opportunities, and networking. Among the wide range of topics ahead, DevOps will play a key role at a time when, although everything moves at breakneck speed, security and stability remain non-negotiable. In the talk \u201cIf Hope is Your Strategy,&#8230; <a class=\"more-link\" href=\"https:\/\/www.codemotion.com\/magazine\/backend\/software-architecture\/if-hope-is-your-strategy-youre-doing-on-call-wrong\/\">Read more<\/a><\/p>\n","protected":false},"author":177,"featured_media":35859,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_editorskit_title_hidden":false,"_editorskit_reading_time":0,"_editorskit_is_block_options_detached":false,"_editorskit_block_options_position":"{}","_uag_custom_page_level_css":"","_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[9825],"tags":[4209],"collections":[],"class_list":{"0":"post-35858","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-software-architecture","8":"tag-careers","9":"entry"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.9 (Yoast SEO v27.5) - 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