{"id":3748,"date":"2020-03-25T19:21:26","date_gmt":"2020-03-25T18:21:26","guid":{"rendered":"https:\/\/www.codemotion.com\/magazine\/?p=3748"},"modified":"2023-05-30T15:43:27","modified_gmt":"2023-05-30T13:43:27","slug":"community-management-red-hat","status":"publish","type":"post","link":"https:\/\/www.codemotion.com\/magazine\/community-management\/community-management-red-hat\/","title":{"rendered":"Red Hat on Community Management in Open-Source Enterprise Software"},"content":{"rendered":"\t\t\t\t
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\n\t\t\t\t\t\t\tTable Of Contents\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t
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  1. Community Development at Red Hat<\/a>
  2. Community management within a large community management ecosystem<\/a>
  3. The Value of End-User Community through sharing End User Stories<\/a>
  4. A P2P Network of Authentic Online Engagement is Essential in Community Management<\/a>
  5. The role evolving role of a Community Manager<\/a>
  6. Part of a larger professional ecosystem<\/a>
  7. Relationship management is vital<\/a><\/ol>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\n\n

    At Codemotion, we’re big fans of developer communities and community management. We support community-led side events at our conferences and we’ve created an events portal <\/a>where anyone can post an upcoming event.<\/p>\n

    But at a time when a lot of events have been postponed or cancelled, it’s worth taking a bigger look at the role of community management.  so we’ve created a three-part series focused on three of the biggest developer communities. The first is Red Hat.<\/p>\n\n\n

    Red Hat provides enterprise open source solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. In the open-source world, communities are growing with people from all around the world bringing passion about coder. <\/p>\n\n\n\n

    New collaborators can butt heads with the old guard, creating conflicts within communities, or worse, driving software forks.<\/p>\n\n\n\n

    Before you keep on reading, let us suggest you read our full guide on how to be a better developer community manager<\/a> and go through our list of the best tools for planning a virtual conference<\/a>.<\/p>\n\n\n

    Community Development at Red Hat<\/h2>\n\n\n

    I spoke to Diane Mueller, Director of Community Development for Red Hat\u2019s Cloud Platform Group. I wanted to find out about How Red Hat has maintained a thriving community for so long.<\/p>\n\n\n\n

    Talking to Diane was an opportunity to learn about her role and how it relates to community, She explained:<\/p>\n\n\n\n

    “As Director, Community Development for Red Hat\u2019s Cloud Platform Group, I focus on community development for OpenShift, OKD, Operator Framework, and Project Quay. All are part of a number of inter-connected open source communities that are part of the Cloud Native ecosystem. <\/p>\n\n\n\n

    Some are CNCF projects that range from Kubernetes to Rook to CRI-O, others are hosted elsewhere like Fedora CoreOS, and all are connected to Linux in some way shape or form. And still other open source communities that are building operators with the Operator Framework. So you see, it\u2019s not just one \u2018community\u2019 that we are collaborating with any longer.”<\/p>\n\n\n\n

    In, 2014, Red Hat launched an ecosystem-based community called OpenShift Commons. It embraces all these multiple stakeholder relationships from end-users, hosts, upstream and downstream project leads in addition to all the contributors to each of the core Red Hat projects.<\/p>\n\n\n\n

    She notes that:<\/p>\n\n\n\n

    “OpenShift (and it\u2019s open-source upstream project OKD) are unique in that they are built in collaboration with multiple open-source communities across multiple ecosystems. Once the shift from a stand-alone PaaS project to re-architecting the OpenShift platform onto Kubernetes, we no longer were concerned with just the health of our individual code base, we deeply engaged in the development of a number of other CNCF projects.”<\/p>\n\n\n\n

    Community management within a large community management ecosystem<\/strong><\/h2>\n\n\n\n

    Managing multiple multi-level community relationships is hard work, As a result, Red Hat uses:<\/p>\n\n\n\n

    “A wide variety of tools to track community engagement such as Trello, we use Bitergia Analytics tools to analyze relationships and resource interdependencies between and across multiple open source projects. We have the usual mailings lists and very active slack channels. And we do hundreds of virtual meetings a week using BlueJeans, Zoom, Webex depending on the communities and organizations we are engaging with. “<\/p>\n\n\n\n

    The Value of End-User Community through sharing End User Stories<\/strong><\/h2>\n\n\n\n

    Diane explains that RedHat is (excuse the pun) old hat at encouraging community engagement. They’re big fans of community created and curated content. They make this possible by creating a culture of \u2018giving away the podium\u2019 across the OpenShift Commons community:<\/p>\n\n\n\n

    “This means that we encourage the sharing of stories by end-users about their digital transformation journeys to Cloud Native, encourage open feedback, and best practices via Special Interest Groups, Technical Working Groups, Weekly Briefings, and Face to Face Gatherings around the world in which:<\/p>\n\n\n\n