At its core, synthetic monitoring is the practice of using an automated script to emulate the role of a customer or user. Think of it this way. Imagine you run a small online call center. You want to find the best headset for conference … Read more
Analytics
6 Mind-Bending Trends in Data Science
Do you remember all those headlines declaring “Data Scientist” as the hottest job of the century? Well, that was a decade ago. So, what has happened since then? Let's take a look at some of the latest data science trends. Google is running a … Read more
Best Community Management Metrics to Measure Success
Community management metrics are key. An online community is just as real as any physical community, and potentially more demanding. Until a few years ago you didn’t need to be a developer community manager to be part of an online community; simply … Read more