The typical customer care virtual assistant (aka chatbot) can answer simple questions and maybe even perform some actions. But we need chatbots that really help solve customer problems instead of disappointing them with a “Sorry, I don't know.” When … Read more
Chatbot
Voice Control: Building Your Voice Assistant
Voice control was the stuff of science fiction throughout the 20th Century. But in the last two decades, voice control has entered the mainstream. Voice assistants like Siri and Alexa are embedded in home devices, headphones, and even … Read more
AI-driven Conversational User Interface enriched with Search Skills
Today, chatbots are implemented almost everywhere, including many websites. The IBM Watson approach allows us to easily integrate AI features and deploy a web chatbot in just a few hours. In this article, we’ll put this in practice within IBM … Read more
Facebook Messenger: what are chatbots and what can they offer
Hello Paolo, let’s start with a simple question: could you tell us something about yourself? I did my studies in computer engineering and I got in touch with AperiTech through the Facebook Developer Circle Rome community. I'm the CTO at Hej! which … Read more
Bot Framework: how to create our first Bot
Hello Alessio. During one of our #AperiTech meetups, you presented a talk on a very interesting topic: the Bot. Could you tell us about that? In this talk, being more focused on Microsoft technologies, we talked about the toolkit for bot … Read more