The typical customer care virtual assistant (aka chatbot) can answer simple questions and maybe even perform some actions. But we need chatbots that really help solve customer problems instead of disappointing them with a “Sorry, I don't know.” When … Read more
chatbot
Voice Control: Building Your Voice Assistant
Voice control was the stuff of science fiction throughout the 20th Century. But in the last two decades, voice control has entered the mainstream. Voice assistants like Siri and Alexa are embedded in home devices, headphones, and even … Read more
AI-driven Conversational User Interface enriched with Search Skills
Today, chatbots are implemented almost everywhere, including many websites. The IBM Watson approach allows us to easily integrate AI features and deploy a web chatbot in just a few hours. In this article, we’ll put this in practice within IBM … Read more